Wednesday, July 4, 2007

people who i wanted to slap today (and yesterday)

weather: 73°F
reading: love @ first site

#1. the airport lady. seriously. if you can't survive the ONE hour plane ride from here to colorado without your ambien, you should have gone to the doctor YESTERDAY and gotten your script filled YESTERDAY as well. don't show up at 10:05 AM asking me to hurry it up when there are already 5 people in front of you. it's not my fault your plane leaves in 10 minutes.

#2. the clerk. your main job is to help customers, namely ringing up their scripts and collecting money. the techs and pharmacists are all busy trying to get those scripts ready and don't really have a lot of time to be spending working the cash register. that is what you are hired to do. so don't bite MY head off when i ask you to ring up somebody so i can fill the script for the other person that's sitting there waiting. and especially don't snap at me when the reason you aren't already up front helping people is because you're on your cell phone. for the second time that morning.

#3. everybody who asked me for a price quote on oxycontin. or a price quote period. from now on all non-controlled substances go for a flat rate of $500. CV to CIII's go for $800. narcotics are going for $1500.

#4. the armour thyroid lady. okay, while some say i may be lucky since my pharmacy doesn't have a drive-thru, i DO get a whole different batch of idiots because we do compounding. such as the following. this lady decides that she wants her doctor to prescribe her a compounded thyroid that is EXTREMELY similar to armour thyroid. the main difference? the compounded one is a capsule, the armour thyroid is a tablet. the whole reason she wants us to compound it is because she believes the capsule absorbs better. .....WHAT??!?! okay, who has been feeding my customers this load of crap? why do people assume that capsules magically make you absorb medicine SO MUCH better than tablets? they just absorb DIFFERENTLY, one is not superior to the other. and shouldn't your doctor tell you if something would work better, not you tell the doctor? anyway, so we run the script for her and the copay comes back as $35, about 7 times as much as normal armour thyroid. so the other tech tries to call her and warn her about the cost, but when the lady answers the phone she says "i'm really busy right now, i'll call you back." so obviously we hold off on filling it because we don't want to make something especially for her when she might not want it, and then we've wasted money AND time. so yesterday she FINALLY calls us back. then she starts chewing us out asking why it costs so much more. okay lady. armour thyroid is made by a MANUFACTURER who can make it in bulk, lowering the price significantly. we have to SPECIALLY make this dumb capsule for YOU and only YOU. why do you care how much your insurance is paying? let's put it this way. without it, you're paying more. got it? and, no, we are not going to just "go ahead and fill it" while you shop around. you just said that you might not come get it. then what? we've just lost money. i'm assuming she found somewhere else that would make it cheaper because she hasn't called us back.

#5. lady with the baby at the movies. need i say more?

1 comment:

Anonymous said...

Good words.